Below you should find answers to all of your questions. After
reading through, if you still can't find the answer to your questions, feel free
to contact us at 1-800-736-6783 or by clicking on the link for
Where are you located and what is your contact information?
We are located in Bethlehem, PA.
You can reach us by mail at:
Home Sew Inc.
PO BOX 4099
Bethlehem, PA 18018.
What are your hours of Operation?
We are open from 8:30 am to 4:45 pm EST, Monday through Friday. During non-business
hours, you can leave a message on our answering system or contact us via e-mail
and we will get back to you as soon as possible.
What are my Shipping Options?
Your order will be shipped Best Way, unless otherwise specified. The shipping rate
is $6.95. To increase the speed of your order delivery, you can specifically
request your order be shipped via UPS for a flat rate of $9.00 (Continental United
States only). If you would like Priority mail, UPS Next or Second day air, or are
shipping outside the Continental United States, your shipping rate will be
calculated based on the weight of your package. Please specify any of these
options in the comment section during checkout.
How long will my order take before I receive it?
We ship all orders the same day they are received. We utilize both the U.S. Post
Office and UPS for delivery of packages. For Standard shipping, we allow up to 1
week for the eastern parts of the United States, and up to 2 weeks for the rest of
the Continental U.S. If you would like faster service, we offer UPS shipment for a
flat rate of $9.00 (Continental U.S. only), and Priority and UPS next and second
day air service are also available, with the cost based on the weight of your
package. Please specify choice during checkout.
Do you Guarantee Customer Satisfaction?
Yes, We guarantee complete satisfaction. If you are not satisfied, please return
the item with your original order sheet and specify if you would like a
replacement, credit, or refund.
I submitted my order, and after looking at the receipt, realized I made a mistake. What do I do?
Please contact us either via e-mail at
firstname.lastname@example.org or give us a call,
1-800-736-6783. We will correct the problem as quickly and effectively as possible.
I received part of my order, but am still missing some items, what should I do?
If you are missing some items, please take a careful look at the packing list
enclosed with your order. Some orders are split between two boxes to facilitate
handling. Please allow a couple of days for the other box to be delivered as they
often get separated during the mail delivery process. If an item is indicated as
backordered, we will forward that item on to you as soon as it arrives to our
facilities. If an item is indicated as sold out, please re-order. We are unable to put
the item on backorder, but you can check back with us in a couple weeks to see if that
item will be arriving. If you are missing any items from your package, please give us